Customer Service - 1st Party Collections - $13/hr
GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time.
We're a global leader in customer service and collections, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility.
In this role, you will be assisting customers with making outstanding payments for clients.
You'll be acting as a consult ant to the customer , empathiz ing with their situation, encouraging and educating them , and offer ing assistance and payment options.
A strong relationship between our clients and their customers starts with you - so only the awesome need apply! KEY JOB RESPONSIBILITIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requestsTalks to customers over the phone to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriate WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives betterone interaction at a time.
And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holidayRetirement planning options (401(k))Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, collections, training , and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and
Experience:
High School Diploma or GED required; college degree preferred1-2 years' previous experience in a receivables management, collections and contact center environment, preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a timeKnowledge of phone dialer functions and call campaignsUnderstanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)Negotiation skills and assertivenessAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectivePatience/empathyFlexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work EnvironmentA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work.
You'll typically be sitting for most of the time, so be sure get up and stretch once in a while.
Your circulatory system will thank you.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP Let's make lives better.
Let's defy the status quo.
And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're a global leader in customer service and collections, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility.
In this role, you will be assisting customers with making outstanding payments for clients.
You'll be acting as a consult ant to the customer , empathiz ing with their situation, encouraging and educating them , and offer ing assistance and payment options.
A strong relationship between our clients and their customers starts with you - so only the awesome need apply! KEY JOB RESPONSIBILITIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requestsTalks to customers over the phone to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriate WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives betterone interaction at a time.
And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holidayRetirement planning options (401(k))Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, collections, training , and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and
Experience:
High School Diploma or GED required; college degree preferred1-2 years' previous experience in a receivables management, collections and contact center environment, preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a timeKnowledge of phone dialer functions and call campaignsUnderstanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)Negotiation skills and assertivenessAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectivePatience/empathyFlexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work EnvironmentA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work.
You'll typically be sitting for most of the time, so be sure get up and stretch once in a while.
Your circulatory system will thank you.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP Let's make lives better.
Let's defy the status quo.
And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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