Store Manager - #168

Responsible for maintaining and establishing an environment that follows the Boot Barn mission through the highest level of leadership, customer service, merchandising standards and all store operations. Take ownership of all store level operations through partnership with the Company's resources such as: District Manager, Human Resources, and Corporate partners. Build a business with year-over-year increases and ensure the consistent profitability of the business unit through staffing, shrink management, business expenses and metrics.
Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals
Ensure adequate staffing to meet the changing business needs and payroll expenses
Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate corporate partners
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines
Develop the skills of individual Sales Associates to ensure customers receive the highest level of service through creating a customer centric engaging environment, accurate product knowledge, maintain corporate merchandising standards, and all other components of customer service
Educate team and hold them accountable for following proper inventory processes and procedures to minimize shrinkage and overages including weights and measures
Be available to assist Sales Associates during peak business hours by being present on the floor, along with providing input and feedback throughout the selling process
Recognize performance of top talent and build a bench of future leaders
Commit to the ongoing development of individual associates to meet various career goals within the Company
Provide consistent, transparent, in-the-moment coaching, and actionable feedback to the team to ensure the ongoing development of individual sales associate's metrics such as: sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer email capture rate and Boot Barn rewards program.
Utilize individual selling time as a tool to continue the development of the sales and management team through team selling and/or leadership by example
Meet or exceed Company metric goals such as: units per transaction (UPT), average dollar per transaction (ADT), customer email capture rate and Boot Barn rewards program
Partner with District Manager to plan and execute successful volume driving events that involve outreach to the community/market
Create an environment that embraces and encourages the Boot Barn mission
Follow through on all commitments made to customers and/or sales associates in a timely manner
Act as a liaison between sales and upper management
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members and vendors
Demonstrate high level of quality of work, attendance and appearance
Work a variety of shifts to meet the business needs including nights, weekends and holidays
Ability to be flexible and willing to work extended hours when necessary
Adhere to all Company Policies and Procedures and Safety Regulations
Adhere to local, state and federal employment laws
Travel up to 15% of scheduled shifts
Any additional responsibilities assigned by District Manager or Corporate partners
Directly manages the store staff
Provides coaching, direction, develops and empowers direct reports
Ensures work flow and processes are to maximum efficiencies for business necessity
Lead, guide and coach team of individuals to accomplish common goals
2 - 5 years retail management experience; a minimum of 2 years as Store Manager
College Degree Preferred or equivalent work experience
Good computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job
Standing or walking for 75% of scheduled shifts
Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts
Required to lift, move and carry up to 40 pounds
Ability to use a ladder and/or step stool occasionally
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees, corporate partners, customers and vendors
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Moderate: Mostly standing, walking, bending, frequent lifting
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
Noise levels are considered low
Business Acumen
Customer Centric
Strong Communication
Decision Making
Honesty and Integrity
Results Oriented
Time Management

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